Frequently Asked Questions

Are your products 100% authentic?

Yes. At Twenty Five, we are committed to offering authentic products from trusted brands.

Do you deliver across Egypt?

Yes. We offer delivery to all governorates across Egypt.

How long does delivery take?

Delivery usually takes [5–7 business days], depending on your location.

How can I track my order?

Once your order is shipped, we’ll provide the available tracking details so you can follow your delivery.

What payment methods do you accept?

We offer the payment methods available at checkout. The available options will be displayed when you place your order.

Can I return or exchange my order?

Yes, subject to our Returns & Refunds Policy. Products must generally be unopened, unused, and in their original packaging.

What if I receive a damaged or incorrect product?

Please contact us within [24/48] hours of receiving your order and send us photos of the product and packaging so we can assist you.

Can I get help choosing a fragrance?

Absolutely. Our team is happy to help you find a fragrance based on your preferences, style, and occasion.

How can I contact Twenty Five?

You can reach us through our Contact Us page, phone, or WhatsApp, and our team will be happy to assist you.