Returns & Refunds

At Twenty Five, we want you to be completely satisfied with your purchase. Please review our return and exchange policy below.

🔄 Returns & Exchanges

For hygiene and safety reasons, perfumes, cosmetics, skincare, and beauty products can only be returned or exchanged if they are unopened, unused, and in their original packaging.

📦 Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within [24/48] hours of delivery and provide photos of the product and packaging.

💰 Refunds

Once your return is received and approved, we will process your refund according to the original payment method and applicable conditions.

🚚 Return Shipping

Return shipping fees may apply unless the product was damaged, defective, or sent incorrectly by us.

📞 Need Help?

For any questions regarding returns or refunds, please contact our customer service team and we'll be happy to assist you.